5 stars - Hurray! You are happy with our product
4 stars - You think we could improve, and we'd love to know how.
3 stars - You're not entirely happy. Please contact us so we can fix it.
2 stars - Something went terribly wrong. Please contact us so we can fix it.
1 star - You absolutely hate it. We hope you can still give us a chance to prove you wrong. Please contact us so we can fix it.